Privacy policy

Respect for privacy and confidentiality is an important concern for Sous le charme des érables inc (hereinafter " Sous le charme des érables inc", " we ", " us " or " our "). For this reason, Sous le charme des érables inc implements effective control measures to protect the confidential nature of personal information in its custody.

This Privacy Policy (the " Policy ") describes how Sous le charme des érables inc collects, uses, communicates and stores the personal information that you may provide in connection with your use of the Sous le charme des érables inc website (the " Website ") or the services provided by Sous le charme des érables inc (the " Services "). It also informs you of Sous le charme des érables inc's commitments regarding the management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.

Who is the Policy for?

This Policy applies to anyone who communicates or interacts with us by any means, whether you are a customer or someone using our Platforms or Services. Our employees and job applicants are subject to a separate privacy policy.

What is personal information?

This is any information concerning a natural person which, separately or in combination with other data, enables that person to be identified,
Separately or combined with other data, to identify him or her. This may include, for example, your name, e-mail addresses, contact information and similar information provided to Sous le charme des érables inc. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.

Sources of personal information

We collect personal information about you from :

• You :
  • When you provide this information directly to us, and
  • When personal information about you is automatically
    automatically collected as part of your use of our services.
    services.
• Third parties, when they provide us with your personal information
  concerning. Third parties who share your personal information with us
  include:
  • Service providers. For example, we may use
    service providers to analyze how you interact and engage with our
    engage with our Web Site or services, or third parties may
    help us provide you with customer support.

Personal information you provide voluntarily

When you visit our Website, participate in a contest, promotion, survey or create an account
or survey, create an account on the Website or use our services, you may be
be asked to voluntarily provide us with certain personal information (such as your
name, e-mail address, mailing address and telephone number) so that we can
telephone number) so that we can more easily communicate with you and offer you the
services you require.

Personal information automatically collected

Cookies - When you access the Web Site, we use a browser feature called a "cookie" to automatically collect certain information.
called a "cookie" in order to automatically collect certain non-identifiable
non-identifiable user information, such as the Internet Protocol (IP) address
Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider, the name and version of the Web browser, the date and time the user accesses the Web Site, the Internet address from which the user directly accesses the Web Site, the operating system used, the sections of the Web Site visited, the Web pages read and images viewed, and the documents displayed on or downloaded from the Web Site. A cookie is a small text file containing a unique identification number that identifies the visitor's browser (but does not necessarily identify the visitor) to our computers each time someone visits our Website. We use cookies to administer our Web site and services, and to analyze how our site and services are used. They also enable us to
better understand your interests and provide you with a more personalized
online experience. You can reset your browser to notify you when you receive a cookie or to refuse cookies.
receive a cookie or refuse cookies. However, if you refuse cookies, you may not be able to use some of the features on our Web site.

• By using our Web site, you acknowledge that we use essential cookies and you consent to the use of non-essential cookies.
  and you consent to the use of non-essential cookies.

Purposes for which we collect personal information

Sous le charme des érables inc uses the personal information collected about you for the following purposes:

• Respond to or follow up on online service requests, questions or comments
  you send us;
• Create and manage your online account and provide you with the services you have
  subscribed to;
• Personalize and enhance your experience on our Website;
• Carry out analyses and statistics on our audience, our clientele and the use of our
  use of our Services, in order to better understand the interests and preferences
  of our customers;
• Analyze user data on an aggregated and anonymous basis;
• Detect security incidents and protect against malicious activity,
  fraudulent or illegal activities;
• Take any other action for which personal information has been collected
  collected;
• For other purposes described in this Policy or as permitted by law.

Tracking Information - Sous le charme des érables inc may use non-identifiable information about its users to create aggregate tracking information reports regarding the demographics of users of the Website or our Services. This non-identifiable information is used for system and Web Site administration purposes
and Web Site administration, to better understand your interests and to improve the
site.

Electronic communications - If you provide your e-mail address Sous le charme des érables inc may, from time to time, send you commercial electronic messages in the form of e-mail, notably to inform you of our promotions, important updates, offer you a new service or product, including those offered by entities belonging to the same group.
products, including those offered by entities belonging to the same group of companies.
group of companies.

Targeted advertising - By using cookies and web beacons, Sous le charme des érables inc. is able to offer you advertising that better meets your needs, since it is targeted according to your interests. When you visit our Web site, cookies and web beacons tell us which pages you are interested in.
of interest to you. As a result, we can then display advertising that
your interests. These technologies do not contain any personal or financial information that could identify you. They may contain a unique identifier for retargeting purposes. When you click on one of these ads, Sous le charme des érables inc. may also track the response rate of the ad.
track the response rate of the campaign.

Disclosure of personal information

We may not communicate to a third party the personal information contained in the file we hold on you, except with your written consent or as provided for by law (in the case of an investigation by judicial officers, for example). In particular, we may communicate to a third party the personal information contained in the file we hold on you if this communication is made for the same purposes.

The sending of personal information outside Sous le charme des érables inc is done in such a way as to ensure its confidentiality, even if you are the recipient.

Disclosures to our service providers - We may also share your information with third-party
information with third-party suppliers, consultants and other service providers we employ to perform tasks or services on our behalf. These entities include, but are not limited to, our payment processors, web analytics companies (e.g., Google Analytics), business intelligence service providers, email service providers (e.g., Mailchimp), and advertising partners.

Disclosure to government agencies - We may disclose your personal information to government agencies
to government agencies that are authorized by law to obtain the information, or when Sous le charme des érables inc. has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights or property of Sous le charme des érables inc.

Business Transaction - If Sous le charme des érables inc undergoes a merger or other reorganization, it may disclose your personal information to the resulting organization.

Retention and security of personal information

Retention - The personal information we hold about you is kept in an electronic file.
recorded in an electronic file, the purpose of which is to enable you to benefit
benefit from Sous le charme des érables inc's services and complementary services.
Security - We take and apply the necessary and appropriate security measures
appropriate measures to ensure the confidentiality of personal information in our possession, to protect it against loss, destruction or theft, as well as against unauthorized consultation, communication, reproduction, use or modification. Personal information contained in files is therefore accessible only to those who need to know it in the performance of their duties, and who consult it only when necessary. Nevertheless, due to the nature of the Internet and the technologies it supports, the risks associated with security and confidentiality cannot be eliminated and Sous le charme des érables inc cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
Insofar as possible, we ensure that the personal information contained in the file
file we have on you is up to date before we use it to make a decision that affects you.

Right of access, rectification and deletion

By contacting Sous le charme des érables inc at vieprivee@souslecharme.ca, you can :

• Request access to your personal information and obtain information about the
  information about the collection, use and disclosure of your personal information by Sous le charme des érables inc;
• Request to change or update your personal information; and
• Request the deletion of your personal information.
  • Subject to certain exceptions prescribed by law, you will be given reasonable access to the personal information we hold about you and will be entitled to challenge the accuracy and completeness of that information and have it amended as appropriate.
    and have it amended as appropriate. You can help Sous le charme des érables inc maintain the accuracy of your personal information by notifying Sous le charme des érables inc of any necessary changes. When you request the deletion of your personal information, it will be processed in accordance with applicable laws. Please note that Sous le charme des érables inc may retain some of your personal information in order to comply with its legal and regulatory obligations or if it is still required for the purposes for which it was collected.

Refusal and withdrawal of consent

By contacting Michael Constantin at vieprivee@souslecharme.ca, you may withdraw or change your consent to the use and disclosure of your personal information or opt-out of certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or to give us the required consents, we may not be able to do business with you or provide you with the services you have requested.
requested services.

Electronic communications - At any time, you can have your name removed from our promotional
from our promotional or marketing electronic communications mailing lists at any time by unsubscribing from our e-mailings or by changing your preferences in your Sous le charme des érables inc. account settings.
Cookies - You can block the use of cookies by activating the appropriate setting in your browser.

Retention period of personal information

We retain your personal information for as long as we have a legitimate need to do so.
to do so. Even if you have ceased to do business with us, we must retain certain information because, among other reasons, it is required by law.
retain certain information because, among other reasons, it is required by law. When this information is no longer required, it is destroyed. In the process of destroying information, we observe strict rules and ensure that no unauthorized person has access to it.

Policy modification

We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.

How to reach us

If you have a question, concern or complaint about your privacy or our privacy practices, you can contact the Privacy Officer at
by e-mail at vieprivee@souslecharme.ca.

You can also contact us by mail at our head office:

1062 Arthur Sauvé Blvd,
St-eustache, Qc
J7R4K3

Include your name and contact details, the nature of your
of your request or complaint, and any other relevant information.

Contact the Sous le charme des érables inc team by e-mail or via our contact form.